TRUST & SAFETY
Complaints & Dispute Resolution
We take concerns seriously and aim to provide a transparent, respectful review process.
- 01
Contact Corvenhall
Tell us what happened and the outcome you are seeking.
- 02
Internal Review
Your concern is reviewed by the appropriate team and additional information may be requested.
- 03
External Resolution
Where applicable, we explain available external escalation options without implying an unverified regulator relationship.
Protect your information
Do not include passwords, one-time codes or full payment credentials in a complaint.
What to include
- Your name and preferred contact method
- A clear description of the issue
- Relevant dates and reference details
- The resolution you are seeking
How to contact us
Email [email protected]. This address is centrally configurable and should be verified before launch.